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The Winehouse inc. - Is currently looking for an individual to fill the following roll:
Retail and Licensee Manager.
This person is the key leader responsible for The Winehouse operational success. Working together with the Director of Operations and the retail service team, he or she must oversee the store at all levels to achieve sales targets, manage expenses and maintain a high level of customer service. Considerable time is spent supervising and directing the service team, ensuring customer satisfaction, product quality, staffing decisions (i.e. hiring, training, evaluating, disciplining, discharging, and scheduling), and ensuring the safety and security within the store. In addition, this person organizes and coordinates all weekly orders, and ensures top customer service levels to our licensee customers, such as restaurants, hotels, golf courses and special events by maintaining a high level of awareness and sensitivity to each account. This person will drive superior customer experience and sales by establishing a strong rapport and trust with customers, employees, and industry groups and will serve as an authority and a reference for all aspects of The Winehouse.
Duties and Responsibilities
- Maintain a selling environment focused on customer service, brand awareness, performance objectives and recognition.
-Manage and report to Director of Operations on all scheduling, staffing and payroll requirements to contain costs and ensure efficient resourcing at all times.
- Analyze various business reports to understand trends and opportunity
- Develop new strategies to improve current business and implement new business plans and practices.
- Provides coaching and direction to the service team to take action and to achieve operational goals.
-Monitor store environment and key business indicators to identify problems, concerns, and opportunities for improvement, including store opening and closing procedures
- Monitor and maintain office, store, and warehouse stock/supply levels.
- Recruit, hire, train, evaluate and counsel employees to effectively manage employee turnover and retention at retail level.
- Maintaining store décor including promotional displays and employee's professional appearance at all levels.
- Report on proper shelf inventory depletion, to facilitate inventory management and monitor for sales and shrinkage control.
- Responsible for all daily deliveries.
- Oversee shipping and receiving.
- Report to Director of Operations on, labour analysis, in store marketing, product assortment and marketing evaluation.
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Qualifications
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-Bachelor's Degree from accredited University/College, or post-secondary education equivalent, is required.
-Skills and experiences to oversee the sophisticated operations of a new retail store
-2 to 5 years of retail leadership experience, or equivalent
-Wine and industry knowledge is an asset.
-Strong interpersonal, organizational, administrative and leadership skills, with a strong drive for results.
-Proven conflict management skills
-Strong cognitive skills, including problem analysis, decision-making, financial and quantitative analysis
- Attention to detail and ability to multi-task.
- Ability to maintain composure in a fast paced environment.
- Willing to work morning, evening and/or weekend schedules.
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- Computer literate
- POS system knowledge
- Flawless presence in the community
-Physically fit. Some duties required lifting, carrying wine boxes and accessories.
- Valid driver's license
- Valid Passport
This position is advertised internal and publicly by the winehouse inc.
Salary and benefits package will be offered based on qualifications and performance skills. Personal , and work related recommendations are strongly recommended.
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